Leadership & Management:

The skills and characteristics that epitomise effective leadership

Effective leadership

• Completer of tasks
• Organised
• High situation awareness
• Authorative
• Competant
• Clear delegation
• Credible
• Good communicator
• Manages workload

Poor Leadership

• Keeps distance from team
• Focuses only on task
• Cannot balance responsibilities
• Over controlling
• Avoids Conflict
• Inconsistent behaviour
• Demeans Team

Emotional Intelligence

“It is the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” [9]

The model of emotional intelligence has five components:

• Self awareness
• Self regulation
• Motivation
• Empathy
• Adeptness in relationships